IT Adoption Services
From IT transformation to IT adoption
With our MoC4IT™ approach as the foundation, we implement adoption as a capability within your own organization, so you can manage your adoption projects yourself from now on.
Digital Experience | Employees - Customers - Patients - Citizens
Raise adoption. Reduce friction. Improve experience.
We help your digital transformation land effectively — by strengthening adoption and removing digital friction. Measurable and people-centered.
The success factor of digital transformations
Get serious about adoption — focus on the invisible factors
More than half of all digital transformations fail — not because of the technology, but due to too little attention for people. An IT change plays out across three axes: people, process and technology. The first two are visible; the people factor moves beneath the surface — in attitude, behavior and culture. That is exactly where it is decided whether a change succeeds.
Our innovative Adoption Compass makes the invisible side of every digital change measurable: it continuously gauges whether people must, want and can. With short pulse measurements you see, per department and persona, exactly where adoption is stalling — before it goes wrong. That lets you steer precisely with the right intervention. The result: faster adoption, less resistance and a demonstrably realized business case.
Solutions for lasting IT improvements
IT adoption and experience solutions
Adoption Compass
Spot & resolve change resistance
Make change resistance measurable and manageable. The Adoption Compass shows where adoption is stalling, so you can steer in a targeted way.
DEX-kompas™
Measure friction in the digital workplace
Make invisible digital obstacles in everyday work visible and measurable — and translate them into clear improvement priorities.
Digital Driving Licence
IT onboarding & digital basic skills
We make new employees quickly self-reliant with a practical IT onboarding and training program.
IT Service Management
ITSM with a human touch
Better IT Service Management with a focus on the human dimension and process optimization.
IT Communication Services
From misalignment to collaboration
We turn misalignment between IT and the Business into real collaboration through clear two-way communication.
Why is your digital transition so hard?
We will show you one of the best explanations available online right now. Discover what digital transition projects really mean for your organization. And learn which extra steps — beyond new methods and tools — are needed to make change work.
Empathy for your IT users is an absolute must
When change projects ignore the user perspective, frustration grows and adoption stalls.
No change without change support
Lasting adoption requires communication, training and support throughout the entire change journey.
Improving digital skills is part of it
Assuming all users have the same digital skills leads to neglect — and therefore resistance.
About BePresent
People-centered IT, with your hands on the wheel
The combination of years of IT Adoption & Friction Management experience, combined with our Communication and XLM expertise, makes our approach unique.
We are IT Managers who understand the value of Experience and Experienced Managers who understand the value of IT…More about us
Since 2006 we have helped organizations transform successfully in a rapidly digitizing world. We make sure employees and customers truly experience IT as supportive by involving and guiding them. People-centered, empathetic and in clear language. With effective means and a strong focus on the IT experience, we create lasting adoption, measurably better digital experiences and a serious improvement of IT investments.
