IT Communication Services
Want to improve IT communication? BePresent makes IT visible.
Clear communication is not a luxury, but a necessity.
The connection between Business and IT starts with crystal-clear two-way communication
The image of many IT departments and managers is under pressure. Colleagues from the business expect clarity, speed and reliability. At the same time, as a CIO or IT manager you have to keep complex IT services running and communicate about projects, disruptions, improvements and successes. Clear communication is then not a luxury, but a necessity.
Structured, results-driven communication
Communication efforts don't always deliver the desired effect. Communication has to be managed. BePresent believes in structured communication that improves you in a lasting way. That's why we build in a communicative PDCA cycle and teach you how to manage it, just as you manage your IT processes: Plan-Do-Check-Act. This ensures that you not only execute, but also evaluate, adjust and improve where needed.
We are your communication advisor for the longer term. Our services revolve around strengthening your internal communication power, with a two-way approach that your organization learns to apply itself. That takes time, but we guarantee you'll be able to do it yourself. We help you build lasting communication skills within your own IT department. And we tackle this together with you: strategically and practically!
When setting up your new communication approach, we focus concretely on, among other things:
- Instructing service desk staff and other IT professionals so that they communicate in a consistent and customer-focused way.
- Guiding project communication, aligned with the brand identity of the IT organization.
- Developing (or having developed) communication resources such as newsletters, visuals, updates or interactive formats.*
- Involving the internal communication department where possible, so that collaboration is optimal.
Every month we evaluate progress and determine the next steps together. Because you stay at the helm, while we support you as a sparring partner and advisor. In doing so, we use, among other things, XLA measurements to gain concrete insight into experience, bottlenecks and improvement opportunities. That way you know exactly where in the organization confusion exists — and where you can intervene in a targeted way.
* BePresent develops compelling communication resources that support your goals. Where possible, we like to work together with the Communication department in your organization. Experience shows that there is often (too) little time or even appetite to structurally support the IT department with its communication.
Ready to seriously address the image of your IT department?
As a CIO or IT manager, are you running into unclear communication, frustrations or a worn-out image? We help your IT organization to be seen and valued internally again. Schedule a no-obligation advisory session — the first session is on us.