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Valuable tips
Practical insights on experience, XLA, communication and IT adoption.
- Since the introduction of the official NEN 8038 standard, XLA is no longer a buzzword… January 17, 2026 — The NEN 8038 standard makes XLA measurable and professional: structure, definitions and guidelines for experience management.
- IT under pressure: why clear communication and reputation are essential December 22, 2025 — Reputation management and two-way communication as the key to trust and support for IT.
- The CIO as architect of experiences November 24, 2025 — The CIO as experience manager and value director: steer on experience, not just on technology.
- Why XLA's make the difference in modern IT services October 24, 2025 — From SLA to XLA: why experience makes the difference and the watermelon effect becomes visible.