Our DNA

Organizations perform better when employees can work with IT without friction

Organizations perform better when people can work without that daily digital friction. By removing friction and putting Digital Experience front and center, IT creates smoother interactions, more trust and more value for the organization.

Digital Friction and Experience is not a vague concept or a side initiative, but a structural way to improve how technology, processes and communication support everyday work — and thereby contribute to better performance and demonstrable business value. That is what BePresent stands for, that is our work.

People first. Measurable insights. Lasting value.

We believe that technology only creates value when people can work with it optimally. That conviction forms the basis of everything we do. We make visible where digital tools, IT services and processes slow people down, cause frustration or undermine trust — and translate these insights into targeted improvements with maximum impact. By combining experience and sentiment data with operational and technical insights, we identify where digital friction causes the greatest loss of productivity and performance. This allows organizations to prioritize improvements based on demonstrable impact — not on assumptions.

Our roots lie in IT transformation, service management and change management. Founder Jan Massier has worked for more than 20 years at the intersection of technology, people and organizational dynamics. That experience shaped our conviction: success in IT rarely revolves around systems alone, but around adoption, clarity, trust and alignment. Today, frameworks and tools support our approach — including experience measurements and XLA-focused steering — but they are never the goal. The goal always remains the same: reducing digital friction where it has the most impact and translating a better digital experience into demonstrable business results.

BePresent was founded on February 1, 2006. Over the past 20 years, we have helped organizations make IT more workable, more human and more effective.

BePresent – since 2006. Being there when it matters!