Reducing Digital Friction - Small Fixes, Big Business Impact.
We help you identify and remove the friction that slows people and your business down when using IT — combining deep experience with data-driven insight and a smart, practical approach.
Digital friction is rarely a single issue
It’s the result of how technology, processes and support come together in daily work.
Across industries, digital friction is increasingly recognized as one of the main barriers to productivity and effective IT adoption.
BePresent helps organizations understand digital friction in context, translate insight into focused improvement actions, and ensure those improvements really stick.
Our Digital Friction Solutions
Digital Driver's License
Proven Skills for the Digital Workplace
We strengthen digital effectiveness by ensuring employees have the proper skills to use essential IT systems effectively.
Similar to a driver’s license required for a company car, employees should demonstrate the skills to use critical systems. Our Digital Driver’s License service ensures digital readiness by assessing proficiency, delivering targeted foundational training for mandatory systems, and validating competence through assessment. We develop an IT introduction program - with support from IT and HR - enabling smoother onboarding, greater self-sufficiency and fewer avoidable support requests.
Digital Friction Compass™
Measure. Improve. Elevate Experience.
We help organizations reduce digital friction by making invisible obstacles visible — and turning them into clear improvement priorities.
Our Digital Friction Compass™ makes hidden obstacles visible and measurable. User feedback and operational data reveal where digital flow is broken — slow logins, repeated approvals, unclear ownership, confusing interfaces or tickets bouncing between teams. You gain a clear Friction Index, quantified impact insights and sharp improvement priorities. Not another tool, but a structured way to continuously remove friction and make digital work smoother, faster and more human-centered.
IT Communication Support
Align. Connect. Strengthen Trust.
We help organizations improve two-way communication between IT and Business — turning misalignment into collaboration.
IT rarely fails because of technology alone. Friction usually stems from unclear expectations, poor timing, misunderstood priorities or changes without context. Even successful projects can feel disruptive, eroding trust and slowing decisions. Our IT Communications approach adds structure and transparency to the dialogue between IT and the business, creating a clear two-way framework that aligns expectations, strengthens relationships and positions IT as a trusted strategic partner.
PULSE4Adoption
Identify & Solve Change Resistance
We help organizations accelerate IT-driven change by exposing what happens below the surface: from uncertainty to resistance.
Across numerous IT-driven implementations and transformations we managed, we use PULSE4Adoption — a key tool and core element of our MoC4IT™ approach. It makes change resistance measurable and manageable. By assessing the key adoption drivers, it uncovers hidden resistance, uncertainty and slowdowns across stakeholder groups. These insights enable targeted interventions that accelerate adoption, strengthen commitment and ensure business value is realized faster.
IT Management Support
IT Management with Human Touch
We help organizations strengthen IT Service Management by combining human focus with process excellence.
We enhance Service Desk performance through empathetic communication, clear expectations and proactive support, while strengthening ITSM processes with disciplined PDCA implementation. We improve Knowledge Management and IT communications enabling effective collaboration between users and IT. Where relevant, we optimize Supplier Management to better align vendors with business goals — resulting in smoother operations, improved user experience and IT services that truly support the business.
IT Adoption Services
From IT Transformation to IT Adoption
We help organizations achieve real adoption of IT solutions by putting people, usage and experience at the center of implementation.
With our proven MoC4IT™ approach, we co-create the adoption strategy, communication and training users truly need — ensuring new solutions are understood, trusted and effectively used from day one. We design practical adoption support tailored to roles and daily work, measure adoption friction, and implement targeted and persona or driven improvements. When needed, we guide implementation end-to-end and continue beyond go-live to secure lasting business value.
DID YOU KNOW
NEN 8038 Standard
XLA — Experience Level Agreement — is the new standard for truly customer-focused IT services. Since the introduction of the official NEN 8038 standard, XLA is no longer a buzzword but a professional, measurable method that puts user experience at the center. We’ve outlined the key principles for you — including a practical whitepaper with insights, real-world examples and a clear roadmap for implementation. Take a look and download it to get started.
What's so hard about your Digital Transition?
This is probably one of the best explanations found on the web today. Have a look and imagine what Digital Transition projects mean to your organization. And what else than just new methods and tools is needed to make the changes work.
User Empathy is Key
When change projects ignore user perspectives, frustration grows and adoption stalls.
Change Support is Key
Lasting adoption requires communication, training, and hands-on support throughout the entire change journey.
Improving Digital Skills is Key
Assuming all users have the same digital expertise leads to confusion and resistance.
