Your Organization Performs When
Your People Don't Experience Friction
Organizations perform better when people can work without unnecessary digital friction. When IT removes barriers and focuses on Digital Experience, everyday interactions become smoother, trust increases, and real business value emerges.
At BePresent, we help organizations make digital friction visible, measurable and economically relevant. Digital Experience is not a soft concept or side initiative. It is a structural way of improving how technology, processes and communication support daily work.
People first. Measurable insight. Sustainable value.
We believe technology only creates value when it enables people to perform at their best. That belief defines our work. We uncover where digital tools, IT services and processes slow people down, create frustration or erode trust — and we translate those insights into targeted, high-impact improvements. By combining experience and sentiment data with operational and ITSM insights, we identify where friction causes the greatest loss in productivity and performance. This allows organizations to prioritize improvements based on impact — not assumptions.
Our roots lie in IT transformation, service management and change. Founder Jan Massier has spent decades working at the intersection of technology, people and organizational dynamics. That experience shaped our conviction: IT success is rarely about systems alone. It is about adoption, clarity, trust and alignment. Today, frameworks and tools support our work — including experience measurement and XLA-based steering — but they are never the goal. The goal is always the same: reducing digital friction where it matters most and turning improved experience into measurable business outcomes.
On February 1, 2006, BePresent was founded. Over the past 20 years, we have supported organizations in making IT more workable, more human and more effective.
BePresent – since 2006. Be there when it matters!
Alliances That Strengthen Impact
We collaborate with experienced partners in IT service management, project management and digital development across both public and private sectors.
Together with our partners — including Smarten Technologies, our trusted Odoo development partner — we help organizations structurally embed Digital Experience in daily operations. By combining complementary expertise, we ensure that improvements are not only designed, but also implemented, adopted and sustained over time.
