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Privacy Statement

Contact details

BePresent BV

Burgemeester Brokxlaan 12

5041SB Tilburg

The Netherlands

Tel: +31 (0)6 5111 0090

https://bepresent.nl


Data Protection Officer:  J. Massier

BePresent specializes in reducing digital friction and improving digital experience within organizations.

We help organizations make digital friction visible, measurable and economically relevant. Through our Frictiekompas approach, experience measurements and targeted feedback, we uncover where technology, processes and communication slow people down or erode trust. By combining sentiment insights with operational and ITSM data, we identify where friction causes the greatest loss of productivity and business value.

You can reach us by emailing info@bepresent.nl, calling +31 65 111 0090, or leaving a message via the contact form on our website. We are available five days a week during business hours and will respond no later than the next business day.

We are committed to providing prompt, professional and effective support to ensure your questions are handled quickly and carefully.

Personal data we process

BePresent BV processes your personal data because you use our services and/or because you provide this data to us yourself. Below is an overview of the personal data we process:

  • First and last name, salutation
  • Address details
  • Phone number
  • Email and website address
  • Bank account number

Special and/or sensitive personal data we process

Our website and/or services are not intended to collect data about website visitors. We only collect data for direct correspondence and invoicing related to our services. If you are convinced that we have collected personal data about a minor without consent, please contact us via our contact form, and we will delete this information.


Purpose and legal basis for processing personal data

BePresent BV processes your personal data for the following purposes:

  • To be able to call or email you if necessary to perform our services
  • To inform you about changes to our services and products
  • To deliver goods and services to you
  • To invoice you for our goods and services


Automated decision-making

BePresent BV does not make decisions based on automated processing that could have consequences for individuals. This refers to decisions made by computer programs or systems without human involvement (for example, an employee of BePresent BV). BePresent BV uses the following computer programs or systems: email programs such as Outlook and Apple Mail, MS Word, and Acrobat PDFs.


How long we retain personal data

BePresent BV does not retain your personal data longer than strictly necessary to achieve the purposes for which your data was collected. We apply the following retention period for the following (categories of) personal data: your personal and company data, for a maximum of five years after termination of the invoicing relationship.


Sharing personal data with third parties

BePresent BV only provides personal data to third parties when necessary for the execution of our agreement with you or to comply with a legal obligation.


Cookies or similar technologies we use

BePresent BV currently does not use cookies or similar technologies on its websites.


Accessing, modifying, or deleting your data

You have the right to access, correct, or delete your personal data. You also have the right to withdraw your consent for data processing or object to the processing of your personal data by BePresent BV, and you have the right to data portability. This means you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization designated by you.


You can submit a request for access, correction, deletion, data transfer of your personal data, or withdrawal of your consent or objection to the processing of your personal data via our contact form. To ensure that the access request has been made by you, we ask you to include a copy of your ID with your request. In this copy, please black out your photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN). This is to protect your privacy.


We will respond as quickly as possible, but within four weeks, to your request. BePresent BV would also like to inform you that you have the option to file a complaint with the national supervisory authority, the Dutch Data Protection Authority. This can be done via the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons


How we protect personal data

BePresent BV takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. If you believe that your data is not properly secured or there are indications of misuse, please contact us via our contact form.